2020 Sustainability Report

Toyota Australia's 14th sustainability report details our performance for the 12 months between 1 April 2019 and 31 March 2020.

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Our Sustainability Context

Matthew Callachor
Matthew Callachor

President's Message

There is no doubt 2020 has been a challenging year, with the COVID-19 global crisis having a significant impact on business, retail, our working lives, and most importantly, to family and friends. We are navigating through uncharted waters, where the situation is fluid and little is certain.

Amidst the challenges of COVID-19, Toyota Australia has reached a significant milestone this year, celebrating 60 years of operations. We have maintained our position as the top selling automotive company in Australia for the 17th consecutive year and we are transforming to become the most admired mobility business.

We have a leading role in the transition to a decarbonised future and we are committed to electrification, with our strategy built on hybrid vehicles and other alternative powertrain technologies such as hydrogen powered fuel cells.

Whilst we currently find ourselves in uncharted territory, our focus remains on our people. We are placing emphasis on our employee’s and dealer’s mental health, along with supporting our customers as they face challenges as a result of COVID-19.

I am confident that through the strength of One Toyota that we will come out of this storm stronger. COVID-19 will pass, and we will get through this together.

Matthew Callachor
President and CEO
Toyota Australia

Sustainability at Toyota

Sustainability has been a part of Toyota’s guiding principles since its foundation. Our approach to sustainability is grounded in the Toyota Way of continuous improvement and respect for people. Our governance of sustainability is led by the Board and by an executive-level Sustainability and Environment Committee. Our sustainability reporting is based on an annual assessment of our material topics, which considers a range of stakeholders and impacts throughout our value chain.

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Helping create a zero-carbon society

Since the introduction of the Prius hybrid, Toyota has been leading the shift to lower emission vehicles. In Australia, we are actively working to increase the share of hybrid sales, while also looking ahead to other forms of electrification, including hydrogen vehicles.

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Developing mobility solutions

Mobility plays a central role in the lives of all Australians. Recognising the changing expectations of our guests, Toyota is transitioning from a traditional automotive company to a mobility company, investing significantly in innovation, partnerships and advocacy – on a mission to give all Australians the freedom to move.

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Enriching communities

Toyota has a long history of engaging with and supporting the communities in which we live, work, and operate. We’re a part of Australian society, and we work constantly to have a positive impact on Australia’s people and environment.

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Wide-reaching economic impacts

The success of our business is interwoven with the success of our dealers and suppliers, who play an integral part of our value chain. Our position as Australia’s leading automotive brand means that we have a responsibility, and the capability, to contribute to society through our business activities.

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Developing and supporting our people

A workforce that has the tools and opportunities to embrace their creativity and grow their skills will in turn drive innovation for our business. Diversity in our people will also foster diverse ways of thinking and enable us to connect with our guests in a more meaningful way. We strive to embed this way of thinking through our policies and actions and create a workplace culture that enables our people to start their own impossible.

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Delighting our customers

We aim to delight our customers in all aspects of their relationship with Toyota and to create Toyota fans for life. We believe that engaged and satisfied customers are fundamental to long-term business sustainability and take a customer-centric approach to all aspects of our business.

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View Current and Past Reports

*Note: The 2011 and 2012 Sustainability Reports were published in full online, therefore copies of these reports are not currently available for download.